Conditions of Use

Terms & Conditions of Use of Website

Please read these terms and conditions carefully before using this website. By using this website, you signify that you have read and accepted these terms and conditions. If you do not agree to these terms and conditions, do not use this website.

Information Purposes Only

This website is owned by Victoria Square and provides information of a general nature and is designed for information purposes only and should not be relied upon without making other inquiries appropriate to the circumstances. Any personal information you supply to Victoria Square will be used as set out in Victoria Square’s Privacy Policy. You undertake that all details and representations you provide to us for the purpose of registering on the website are correct.

CGI VICTORIA SQUARE LIMITED (Victoria Square), Registered office: 3 More London Riverside, London SE1 2AQ. Registered company number: 04146759.

Victoria Square shall use its reasonable endeavours to ensure that the information contained on the website is accurate and up to date.


All materials presented on this website, including without limitation, any logo, design, text, graphic, and their arrangement, are licensed to or owned by Victoria Square . Unless we indicate otherwise, you must not copy, distribute, republish, download, display, post or transmit any material from our website in any form or by any means, including, but not limited to, electronic, mechanical or otherwise, without our prior written permission or the written permission of the relevant copyright owner.

You may access and use the materials on this website for your own personal use only.

You must not do anything to alter, modify or add to the material on this website.

User Conduct

In accessing this website, you must not:

  • disrupt or interfere with the website, or any services, system resources, accounts, servers or networks connected to or accessible through this website or linked websites;
  • disrupt or interfere with any other user’s enjoyment of this website or linked websites; attempt to obtain unauthorised access to this website or parts of this website that are not opened to public access; or
  • Post or transmit to or via this website any material that may infringe the intellectual property rights of any third party, or any defamatory, derogatory or offensive material or publication.

In addition, you agree that you are solely responsible for actions and communications you have undertaken or transmitted through this website. You agree to indemnify and hold us harmless from any claim, action, demand, loss or damages made or incurred by any third party arising out of, or relating to your conduct (including transmitting any defamatory, derogatory or offensive statements or material to any person), your breach of these terms and conditions, or your breach of any rights of third parties. This website contains links to other websites which are independent of Victoria Square and are maintained by third parties.

Victoria Square is not responsible for the contents of any third party websites and shall not be liable for any damages or injury arising from the contents of such web sites. Any links to other websites are provided as a convenience to you as a user of this site, and does not imply Victoria Square’s endorsement of the linked web sites or association with their operators. You must assess their party website content for the suitability for your purposes. You are solely responsible for the actions you take in reliance of the content on or accessed through this website.

Third party web sites are likely to have their own restrictions on how you may use the content on those websites and what responsibility the website provider will accept (if any) in relation to the content.

You should ensure you read and comply with these. You must comply with all applicable local, state, national and international laws and regulations that relate to your use of or activities on this website.

Disclaimer and Limitation

We reserve the right to make any change to the information appearing on the website, including without limitation changes to any concept, design elements, diagrams and lay-out of, and the positioning of tenants at the shopping centre, at any time without giving notice.

We do not and cannot guarantee that this website or the server that operates is free of: viruses or other corrupted materials; or occasional outages or disruption of services, which prevent you from either accessing this website or other third party websites via this website.

This website and the information, services, products and materials available through it are provided on “as-is” and “as available” basis, without warranty or condition of any kind, either expressed or implied, to the extent permitted under any applicable law.

Your use of this website, including all content, data or software distributed by, downloaded or accessed from or through this website, is at your own risk. You will be solely responsible for any damage caused to you, including to your business, financial affairs, or your computer system or loss of data that results from your use of this website, including the download of such content, data and/or software. For your own safety you should take regular back-up copies of data and use the latest virus checking software, and Victoria Square cannot accept any liability arising from your failure to do so.

We expressly disclaim all liability howsoever caused to you or any other persons in respect of the information or material on this website (or accessed via this website), including but not limited to any diagrams and lay-out of the shopping centre, and any defamatory, derogatory or offensive material or publication.

We do not have any control over the information, products or services offered by third parties on or through this website, or at their own websites. With the exception of those damages arising as a result of fraudulent representations we assume no responsibility for and make no warranty or representation as to the accuracy, availability, currency, completeness, reliability or usefulness of the information, products or services distributed or made available by third parties on or through this website.

If a jurisdiction does not allow: the exclusion of implied warranties; or the exclusion or limitation of liability, in accordance with these terms and conditions but allows a limitation of liability to a certain maximum extent, then our liability is limited to that extent. To the full extent permitted by law, any conditions, warranties or liabilities imposed on us, or implied into these terms and conditions, under any law are hereby excluded.

For the purposes of this section, the words “we” or “us” include Victoria Square and its related bodies corporate, officers, directors, employees, agents, suppliers, and any other party involved in creating, producing, transmitting, or distributing this website or related services.

Applicable Law

These terms and conditions are governed by and construed in accordance with the laws of England. You consent and submit to the non-exclusive jurisdiction of the English courts.


We reserve the right, without notice and in our sole and absolute discretion, to discontinue and terminate any service offered by or through this website as well as this website at any time.


If any of these terms and conditions is deemed unlawful, void or for any reason unenforceable, then that provision may be severed from these terms and conditions, and it will not affect the validity and enforceability of the remaining provisions.

Contact Details

If you would like to contact Victoria Square our contact details are as follows:
Victoria Square, 1 Victoria Square, Belfast, Co Antrim BT1 4QG
E-Mail: - customer.services@victoriasquare.com



PLEASE READ CAREFULLY AND RETAIN FOR FUTURE USE: This Agreement is between R. Raphael & Sons plc, StoreFinancial Services UK Ltd., and the Cardholder. This Agreement accompanies your Gift Card, and states the terms and conditions governing the use of your Gift Card, the latest version of which is posted online at www.getmybalance.com. By purchasing, accepting, signing, or using the Gift Card, and in consideration for the right of all Cardholders to use the Gift Card, all Cardholders agree to be bound by the terms and conditions stated herein.

The Terms and Conditions within this agreement may change from time to time as required by the Bank, SFS, the Victoria Square or applicable law. To ensure your Cardholder Agreement is up to date please visit www.getmybalance.com or call 0121 268 3210 to request a copy.

Any references on your Gift Card or any related materials that refer to the Financial Services Authority should be read as references to the Financial Conduct Authority and the Prudential Regulation Authority in the United Kingdom.

Definitions. As used herein, “Bank” means R. Raphael & Sons plc, Company Registration No.1288938 with its head office and registered office at Albany Court Yard, 47/48 Piccadilly, London, W1J 0LR. R. Raphael & Sons plc is a Bank, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the United Kingdom under registration number 161302. “Cardholder” refers to the Purchaser of the Gift Card and all subsequent holders of the Gift Card, known or anonymous. “Gift Card” means the Gift Card that is accompanied by this Agreement. “Purchaser” means the original purchaser of the Gift Card. “Retailer” means a retail store or location which is authorised to accept the Gift Card. “SFS” means StoreFinancial Services UK Ltd. "Victoria Square” means the Victoria Square identified on the Gift Card. “We” and “us” and “our” collectively refer to Bank and SFS. “You” and “your” refer to the Cardholder.

The Gift Card. Your Gift Card is a pre-paid, single-load stored value card issued by the Bank. It is not a credit card. It cannot be reloaded with additional funds or value. Except as provided in this Agreement or required by law, your Gift Card is usable only to purchase goods and services, is only redeemable in accordance with this Agreement, and may not be used at a cash machine.

Gift Card Use. Purchaser may pre-pay and load a pounds sterling value onto the Gift Card to be used for future purchases of goods or services at Retailers. The Gift Card may be used up to, but not above, the available balance of its Gift Card account. When the Gift Card is purchased, the initial available balance of the Gift Card account will be the prepaid and activated value of the Gift Card. This initial available balance will be reduced by the amount of each purchase of goods or services; by the assessment of applicable fees described in this Agreement; and by other deductions, if any, required by law or this Agreement. No interest, dividends, or other earnings will accrue or will be due, paid or credited to any Cardholder on the balance of the Gift Card account. The Gift Card account will automatically terminate when it has a zero balance. After the Gift Card account is terminated, transactions on the Gift Card will be declined. If your Gift Card is used to make a purchase below the available balance, the remaining balance after purchase will not be paid in cash to Cardholder but may be used to purchase other goods or services at a Retailer. Purchases in an amount above the balance of the Gift Card account will be declined by a Retailer. To make such a transaction, Cardholder must combine the use of the Gift Card with another acceptable form of payment. Some Retailers may refuse to facilitate such split transactions. You agree and understand that we are not responsible for the refusal of a Retailer to accept the Gift Card in a split transaction

Limitations on Use. The Gift Card is not and cannot be used to make periodic payments to any merchant as a credit card, credit line, overdraft protection, or a generally accepted debit card or deposit account. The Gift Card cannot be used to pay for tips or gratuities, to make purchases that exceed the available balance of the Gift Card account, to make payment on any account or loan, or to make recurring payments. You agree not to use the Gift Card at any non-participating or unauthorised retail locations, and not to use the Gift Card for any illegal transaction.

Statements and Balance Enquiries. You will not be sent any statements concerning the Gift Card. You may enquire about the purchase date, available balance, and transaction history of the Gift Card by telephone at 0121 268 3210 or online at www.getmybalance.com.

Expiration. The Gift Card and Gift Card account expiry terms are stated on the back of the card. After the expiry date, the funds in your Gift Card account cease to be valid and you will lose all rights to those funds.

Lost, Stolen or Damaged Gift Cards. You will be responsible for all transactions associated with the Gift Card, including any unauthorised transactions that may result if the Gift Card is lost or stolen subject to a maximum loss of £50. You should treat the Gift Card like cash. If the Gift Card is lost or stolen, you may lose the stored value. If your Gift Card is lost, stolen or damaged, you should contact SFS immediately at 0121 268 3210. You will not be liable for any Gift Card transactions which take place after you have informed us of the loss or theft of the Gift Card. You may be prosecuted in the event that you bring any fraudulent claim for an unauthorised transaction against us. If any subsequent investigations by us show that any disputed transaction was in fact authorised by you, or the proviso conditions set out in these terms and condition apply, we will not refund the transaction amount. Subject to the restrictions stated herein, you may request a replacement Gift Card at the Victoria Square. A replacement Gift Card will not be issued unless you present adequate proof of purchase, the entire Gift Card number, the damaged Gift Card in the case of a damaged card, and your full identification. Requests to replace a Gift Card may be denied by Victoria Square or SFS, in either’s discretion, if we suspect fraudulent or other unlawful activity. If the replacement is approved, a new Gift Card will be issued in the amount of the available balance, if any, of the replaced Gift Card as of the time of the replacement. You may be charged a Card Replacement Fee.

Fees and Charges. The following fees and charges apply to your Gift Card:

Purchase or Handling Fee. A fee may be charged to Purchaser for the purchase and activation of the Gift Card in the amount disclosed to the Purchaser at the time of purchase.

Card Replacement Fee. If a replacement card is issued as a result of a lost, stolen or damaged card, a card replacement fee may be charged to the Cardholder.

Privacy and Disclosures to Third Persons. Your Gift Card is not held on a personal basis and may be held on an anonymous basis. Your Gift Card may be used without identification by the bearer. You agree and acknowledge that we may disclose information about the Gift Card to our affiliates, our service providers, our accountants and auditors, the Victoria Square, the Retailers and others who assist us in providing the Gift Card and related services. We may also disclose information identifiable with your Gift Card as necessary to complete a transaction; comply with applicable laws; verify the existence and status of your Gift Card to third persons; as part of our analysis for internal purposes; as required for the protection of any third person or us; in conjunction with the sale of the business of the Bank or SFS; with your consent; and as otherwise permitted by law. We may also disclose to any third person information that originated from the Gift Card when such information is aggregated with other information and not specifically identifiable with the Gift Card.

Online Purchase

Available to UK residents only. Billing address and card details must be registered to a UK address.