Processing and Delivery

Order processing:

We process all orders received by 2pm to be posted that same business day. Orders received after 2pm will be processed the next business day. Online orders are processed Monday - Friday (excluding bank holidays). Although we do everything we can to guarantee delivery times we cannot be held responsible for delays by Royal Mail. All orders received require a customer signature.

FEES:

Our delivery fees are based on the size and weight of your order package and are set to Royal Mail's current price list. The Standard service is Royal Mail Confirmed 1st Class, which requires a signature upon delivery. The Express service is Royal Mail Guaranteed Next Business Day 1pm. A handling fee of £1.50 per order and 50p per Gift Card is applied to your order to cover our fulfilment costs.

Gift Items:

All gift items are available while stocks last. The website will only display items currently available, however should multiple orders arrive in our office while payment is being processed we will contact you with alternate options.

Express Delivery restrictions:

For some post codes within the UK we cannot guarantee next day delivery.

We deliver to most UK locations the next working day by 1pm on Mondays to Fridays (except public and bank holidays). We sometimes deliver on Saturdays if the item arrives at our local delivery office that day, but we can't guarantee delivery.
We deliver by 5.30pm the next working day in the following postcode areas
Mainland
AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26  Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven

Islands
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)
HS3 Harris
We deliver within two working days by 5.30pm to the following islands
GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands
We deliver within three working days by 5.30pm to the following islands
KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna